Known issues in Splunk IT Service Intelligence
This version of IT Service Intelligence (ITSI) has the following known issues and workarounds.
Predictive Analytics
Date filed | Issue number | Description |
---|---|---|
2024-08-06 | ITSI-36922 | Updates to the Machine Learning Toolkit and the Splunk Python for Scientific Computing affect ITSI predictive analytics. Workaround:
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Adaptive Thresholding
Date filed | Issue number | Description |
---|---|---|
2024-09-04 | ITSI-37270 | Use Recommended Thresholding Configuration cannot use all backfilled events Workaround: While backfilling the KPI customer can set the fill data gaps option other than Template:Last available value and after backfill completes successfully they can switch the option to Template:Last available value. |
Notable Events
Date filed | Issue number | Description |
---|---|---|
2024-11-07 | ITSI-37939 | The preview for a notable event aggregation policy doesn't display results, without error message Workaround: Reduce the number of notable events sampled, by changing the macro *neap_preview_event_limit* (change from default is 10000 to 1000) |
Notable Event Aggregation Policies
Date filed | Issue number | Description |
---|---|---|
2024-11-07 | ITSI-37939 | The preview for a notable event aggregation policy doesn't display results, without error message Workaround: Reduce the number of notable events sampled, by changing the macro *neap_preview_event_limit* (change from default is 10000 to 1000) |
Service Definition
Date filed | Issue number | Description |
---|---|---|
2024-09-10 | ITSI-37299 | Discrepancy in the "Per-Entity Threshold Value" graph |
Uncategorized issues
Date filed | Issue number | Description |
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2024-11-12 | ITSI-37977 | the list of saved Episode Reviews fails to load, and throw kvstore mem limit error |
2024-07-22 | ITSI-36739 | Panel shows incorrect results in dashboards : "ITSI Health Check" , "Event Analytics Monitoring" Workaround: # Find the list of SHs from Settings -> Search Head Clustering
For example : host_list Definition -> {{host IN (<list of hosts comma separated >)}} Example -> Template:Host IN (host1, host2, host3)
Example -> Template:Index= internal `host list`
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2024-04-24 | ITSI-35347 | After upgrading ITSI, the navigation bar does not reflect the latest updates. Workaround: The Splunk navigation bar is cached in local storage, and updates to the navigation bar should appear in 24 hours. You can manually update the cache by following these steps:
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Fixed issues in Splunk IT Service Intelligence | Removed features in Splunk IT Service Intelligence |
This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.19.1
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